BSOD kvůli SW Acronis

Georginek (2957)|15.6.2011 18:19

:rolleyes: Po dlouhe dobe opet BSOD. Vec jednoducha, ale nemuzu se dopatrat reseni.
Po pripojeni navigace za behu W7 v 70% skoci stejna BSOD....
Kdyz navigaci pripojim treba za startu Windows, tak se nikdy BSOD nevyskytla.....

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\061511-19172-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02c07000 PsLoadedModuleList = 0xfffff800`02e4c650
Debug session time: Wed Jun 15 17:36:28.542 2011 (GMT+2)
System Uptime: 0 days 0:05:46.853
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002f5e408, fffff88003d70620, 0}

Probably caused by : ntkrnlmp.exe ( nt!ObpQueryNameString+78 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002f5e408, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88003d70620, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Instrukce na adrese 0x%08lx odkazovala na adresu pam

FAULTING_IP:
nt!ObpQueryNameString+78
fffff800`02f5e408 4d8b92a0000000 mov r10,qword ptr [r10+0A0h]

CONTEXT: fffff88003d70620 -- (.cxr 0xfffff88003d70620)
rax=00000000000000f0 rbx=0000000000000000 rcx=fffffa8007685e20
rdx=fffffa80072ff7f0 rsi=0000000000000001 rdi=0000000000000000
rip=fffff80002f5e408 rsp=fffff88003d71000 rbp=fffffa8007685e20
r8=0000000000000080 r9=fffff88003d71160 r10=0000000000000000
r11=fffff88001c553c0 r12=0000000000000000 r13=fffff80002c07000
r14=fffffa80072ff7f0 r15=fffffa8007685df0
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!ObpQueryNameString+0x78:
fffff800`02f5e408 4d8b92a0000000 mov r10,qword ptr [r10+0A0h] ds:002b:00000000`000000a0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

:p
CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80002f5e408

STACK_TEXT:
fffff880`03d71000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ObpQueryNameString+0x78

FOLLOWUP_IP:
nt!ObpQueryNameString+78
fffff800`02f5e408 4d8b92a0000000 mov r10,qword ptr [r10+0A0h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!ObpQueryNameString+78

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4d9fdd5b

STACK_COMMAND: .cxr 0xfffff88003d70620 ; kb

FAILURE_BUCKET_ID: X64_0x3B_nt!ObpQueryNameString+78

BUCKET_ID: X64_0x3B_nt!ObpQueryNameString+78

Followup: MachineOwner
---------

A co to zpusobilo? Nejak mi to nedava smysl, nenasel sem zadny kloudny reseni, narazil sem na TOHLE, ale moc se mi to nezda...... Nevite nekdo co s tim?
PROCESS_NAME: AvastSvc.exe
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe

r34ktor (7477)|15.6.2011 19:15

Nepoužíváš nějaký produkt Acronisu? Starší verze způsobují tento problém.

Georginek (2957)|15.6.2011 20:02

Jo, mam jak TrueImage Home, tak DiscDirector.....
Zkusil sem to pustit, ani jeden nesel, odinstaloval sem oba a udelal cistou instalaci TrueImage ( obcas ho pouzivam)
Je to verze 2010 build 5055

r34ktor (7477)|15.6.2011 20:06

Vyžádej si u výrobce update. Tvůj build je starý.

Georginek (2957)|15.6.2011 20:07

Kde mam zadat?

r34ktor (7477)|15.6.2011 20:09

http://www.acronis.cz/podpora/updaty-produktu/

Georginek (2957)|15.6.2011 20:41

Koukam, ze to zadarmiko neni..... To sem teda cekal, ze to bude v cene......

r34ktor (7477)|15.6.2011 21:49

Dole na stránce:

Pokud vlastníte licence programů Acronis, můžete v rámci verze stahovat aktuální buildy z vašeho účtu.