Tazatel: Anino
Znění dotazu: Dobrý den,
mám problém se zapnutím notebooku (Acer Aspire TimelineX 4820TG s Windows 7). Na obrazovce spouštění systému Windows notebook nejdříve zamrzal, poté se začal stále dokola restartovat. Když se mi ho náhodou podařilo zapnout, našla jsem ve složce Windows/Minidump soubor dmp s následujícím obsahem:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800135557e, The address that the exception occurred at
Arg3: fffff88003718948, Exception Record Address
Arg4: fffff880037181b0, Context Record Address
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Instrukce na adrese 0x%08lx odkazovala na adresu pam
FAULTING_IP:
iaStor+7257e
fffff880`0135557e 8901 mov dword ptr [rcx],eax
EXCEPTION_RECORD: fffff88003718948 -- (.exr 0xfffff88003718948)
ExceptionAddress: fffff8800135557e (iaStor+0x000000000007257e)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT: fffff880037181b0 -- (.cxr 0xfffff880037181b0)
rax=0000000000000004 rbx=fffffa8004a07210 rcx=7ffff88003711101
rdx=0000000000000002 rsi=fffffa8007673f80 rdi=fffffa8004a00b02
rip=fffff8800135557e rsp=fffff88003718b80 rbp=0000000000000002
r8=fffffa8004a07210 r9=0000000000000000 r10=0000000000000001
r11=fffffa8004a07210 r12=0000000000000001 r13=0000000000000000
r14=fffffa8004a03000 r15=fffff88003711000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
iaStor+0x7257e:
fffff880`0135557e 8901 mov dword ptr [rcx],eax ds:002b:7ffff880`03711101=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 2
ERROR_CODE: (NTSTATUS) 0xc0000005 - Instrukce na adrese 0x%08lx odkazovala na adresu pam
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: ffffffffffffffff
FOLLOWUP_IP:
iaStor+7257e
fffff880`0135557e 8901 mov dword ptr [rcx],eax
BUGCHECK_STR: 0x7E
LAST_CONTROL_TRANSFER: from fffffa8004a04000 to fffff8800135557e
STACK_TEXT:
fffff880`03718b80 fffffa80`04a04000 : fffffa80`04a07210 fffffa80`07673f80 fffffa80`04a00b00 fffffa80`04a00b01 : iaStor+0x7257e
fffff880`03718b88 fffffa80`04a07210 : fffffa80`07673f80 fffffa80`04a00b00 fffffa80`04a00b01 fffff880`0135570f : 0xfffffa80`04a04000
fffff880`03718b90 fffffa80`07673f80 : fffffa80`04a00b00 fffffa80`04a00b01 fffff880`0135570f 7ffff880`03711101 : 0xfffffa80`04a07210
fffff880`03718b98 fffffa80`04a00b00 : fffffa80`04a00b01 fffff880`0135570f 7ffff880`03711101 00000000`00000000 : 0xfffffa80`07673f80
fffff880`03718ba0 fffffa80`04a00b01 : fffff880`0135570f 7ffff880`03711101 00000000`00000000 fffffa80`04a07538 : 0xfffffa80`04a00b00
fffff880`03718ba8 fffff880`0135570f : 7ffff880`03711101 00000000`00000000 fffffa80`04a07538 fffff880`012e7202 : 0xfffffa80`04a00b01
fffff880`03718bb0 7ffff880`03711101 : 00000000`00000000 fffffa80`04a07538 fffff880`012e7202 00000000`00000000 : iaStor+0x7270f
fffff880`03718bb8 00000000`00000000 : fffffa80`04a07538 fffff880`012e7202 00000000`00000000 00000000`00000000 : 0x7ffff880`03711101
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: iaStor+7257e
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: iaStor
IMAGE_NAME: iaStor.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4b8f2033
STACK_COMMAND: .cxr 0xfffff880037181b0 ; kb
FAILURE_BUCKET_ID: X64_0x7E_iaStor+7257e
BUCKET_ID: X64_0x7E_iaStor+7257e
Followup: MachineOwner
Z režimu spánku se notebook probouzí bez potíží. Dokážete mi poradit, co s tím?
Velice děkuji.
Znění dotazu: Dobrý den,
mám problém se zapnutím notebooku (Acer Aspire TimelineX 4820TG s Windows 7). Na obrazovce spouštění systému Windows notebook nejdříve zamrzal, poté se začal stále dokola restartovat. Když se mi ho náhodou podařilo zapnout, našla jsem ve složce Windows/Minidump soubor dmp s následujícím obsahem:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800135557e, The address that the exception occurred at
Arg3: fffff88003718948, Exception Record Address
Arg4: fffff880037181b0, Context Record Address
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Instrukce na adrese 0x%08lx odkazovala na adresu pam
FAULTING_IP:
iaStor+7257e
fffff880`0135557e 8901 mov dword ptr [rcx],eax
EXCEPTION_RECORD: fffff88003718948 -- (.exr 0xfffff88003718948)
ExceptionAddress: fffff8800135557e (iaStor+0x000000000007257e)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT: fffff880037181b0 -- (.cxr 0xfffff880037181b0)
rax=0000000000000004 rbx=fffffa8004a07210 rcx=7ffff88003711101
rdx=0000000000000002 rsi=fffffa8007673f80 rdi=fffffa8004a00b02
rip=fffff8800135557e rsp=fffff88003718b80 rbp=0000000000000002
r8=fffffa8004a07210 r9=0000000000000000 r10=0000000000000001
r11=fffffa8004a07210 r12=0000000000000001 r13=0000000000000000
r14=fffffa8004a03000 r15=fffff88003711000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
iaStor+0x7257e:
fffff880`0135557e 8901 mov dword ptr [rcx],eax ds:002b:7ffff880`03711101=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 2
ERROR_CODE: (NTSTATUS) 0xc0000005 - Instrukce na adrese 0x%08lx odkazovala na adresu pam
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: ffffffffffffffff
FOLLOWUP_IP:
iaStor+7257e
fffff880`0135557e 8901 mov dword ptr [rcx],eax
BUGCHECK_STR: 0x7E
LAST_CONTROL_TRANSFER: from fffffa8004a04000 to fffff8800135557e
STACK_TEXT:
fffff880`03718b80 fffffa80`04a04000 : fffffa80`04a07210 fffffa80`07673f80 fffffa80`04a00b00 fffffa80`04a00b01 : iaStor+0x7257e
fffff880`03718b88 fffffa80`04a07210 : fffffa80`07673f80 fffffa80`04a00b00 fffffa80`04a00b01 fffff880`0135570f : 0xfffffa80`04a04000
fffff880`03718b90 fffffa80`07673f80 : fffffa80`04a00b00 fffffa80`04a00b01 fffff880`0135570f 7ffff880`03711101 : 0xfffffa80`04a07210
fffff880`03718b98 fffffa80`04a00b00 : fffffa80`04a00b01 fffff880`0135570f 7ffff880`03711101 00000000`00000000 : 0xfffffa80`07673f80
fffff880`03718ba0 fffffa80`04a00b01 : fffff880`0135570f 7ffff880`03711101 00000000`00000000 fffffa80`04a07538 : 0xfffffa80`04a00b00
fffff880`03718ba8 fffff880`0135570f : 7ffff880`03711101 00000000`00000000 fffffa80`04a07538 fffff880`012e7202 : 0xfffffa80`04a00b01
fffff880`03718bb0 7ffff880`03711101 : 00000000`00000000 fffffa80`04a07538 fffff880`012e7202 00000000`00000000 : iaStor+0x7270f
fffff880`03718bb8 00000000`00000000 : fffffa80`04a07538 fffff880`012e7202 00000000`00000000 00000000`00000000 : 0x7ffff880`03711101
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: iaStor+7257e
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: iaStor
IMAGE_NAME: iaStor.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4b8f2033
STACK_COMMAND: .cxr 0xfffff880037181b0 ; kb
FAILURE_BUCKET_ID: X64_0x7E_iaStor+7257e
BUCKET_ID: X64_0x7E_iaStor+7257e
Followup: MachineOwner
Z režimu spánku se notebook probouzí bez potíží. Dokážete mi poradit, co s tím?
Velice děkuji.
Zdarec, podle mých zkušeností to může být špatným harddiske, poškozené sektory, které používá systém, necvaká v hdd při startu notebooku?
Ano, to je pravděpodobné. Lze udělat jednoduchý pokus: Na CD či USB flash si nahrát nějaký live OS (např. Slax), odpoj v noťasu harddisk a nabootuj tento live systém. Když se v pohodě nastartuje a budeš v se něm trochu delší dobu pohybovat, něco dělat apod. a nepadne ti to, tak je to prokázáno. Pak nezbývá, než nejlépe na jiném PC vytáhnout důležitá data a HDD přepartišnovat a znovu nainstalovat v noťasu Win. A nejlepší je ještě před přepartišnováním projet HDD regenerátorem.
